Free your mind from the pressure of peak time, tight deadlines, or technical problems. Premium support guarantees your business issues get resolved whenever you need.
Less pressure on system and tech. More time on sales and growth
A support service designed for fast-growing and large-scale businesses. Get your business up and running faster with the expert helps, so you can focus on what you love and grow.
Fast response
Prioritized responses
No need to wait in queue. Get faster answers to every question via Slack instant messaging, ticket system, and direct call.
On-demand emergency support
Receive a response within 30 minutes from our dedicated support team. No time zone barrier.
Personalized assistance by an expertise team
- You’ll work with a team who understands your business well and willing to assist you anytime.
- At least one technical expert and one business analyst dedicated to you.
- Get comprehensive reports of all your project issues at the end of the quarter.
- We also provide you insights and recommendations to improve your business operations in the future.
Join 10,000+ retailers enjoying our services
”I have used Magestore Omnichanel POS for years and love their service. Fast and efficient.
Bob & Lise KingKing's Framing & Art Gallery
”Great experience working with Magestore team. Everyone is very nice and knowledgeable. They know what they are doing and fast in fixing any issues. Happy with our decision to go with Magestore POS system.
George KirakossianCamera Solutions
Support comparison to choose the best service that fits for you
Let’s explore the comparison between Standard, Professional, and Real-time support.
Standard Support | Professional Support | Real-time Support | |
Support via Magestore ticket system | ✓ | ✓ | ✓ |
Slack instant messaging | — | ✓ | ✓ |
Direct call via Google meet | — | ✓ | ✓ |
Prioritized status across all channels | — | — | ✓ |
Support in customer's working time | — | — | ✓ |
1st response time | Within 48 hours | Within 24 hours | Within 30 minutes |
Get to know our expert team
Our experienced experts are always willing to support you to reach business success.
Want to ask more about premium support service?
Just leave you business details and a dedicated business consultant will contact you within 24 hours.
